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99awin collects and uses your information only to operate your membership, process wallet transactions through Rocket and Upay, and keep your session secure. What we collect, how long we keep it, and how you can request changes — all of that is set out here, and it applies to every account regardless of which device you use to access the platform.
This privacy policy describes how we collect, use and retain personal data when you access 99awin, create an account, or carry out transactions through connected payment methods including Rocket and Upay. The policy applies to information you submit directly — such as your name, contact details and wallet identifiers — as well as data generated automatically when you browse or log in from any mobile or desktop device. We do not sell your personal data to third parties, and we do not share it beyond what is needed to operate your account and process the transactions you initiate. Data collected through your Rocket or Upay wallet interaction is handled in line with the respective payment provider's own terms, which sit outside this policy. Where local law in Bangladesh requires specific handling, retention or disclosure obligations, we follow those requirements. Access to this platform and the scope of any data-handling obligation depends on your local law and the eligible regions as defined in our published terms. If you have any questions about how a specific piece of data is used, our support route is open for written requests.
Not every interaction with 99awin falls under the same privacy scope. Some data is collected and held by us directly; other data is processed by external providers whose own policies apply. Understanding the boundary helps you know where to direct a query and what rights you can exercise with us versus a third party.
Login credentials, session tokens and account settings are held by us. You can request a review of this data through our published support route. Changes to your registered contact details are made from within the signed-in account area.
When you use Rocket or Upay to fund or withdraw from your account, the transaction data passes through those providers. Their own privacy terms govern how that data is stored. We only receive confirmation and reference data needed to credit your account wallet.
Pages you visit, games you open and session duration are recorded in our analytics layer. This data is used in aggregate to improve navigation and is not attached to your identity in a way that is shared externally.
Game content from studios available in the lobby — including titles from Pragmatic Play, PG Soft and others — is delivered through external servers. Those providers operate under separate data agreements. We do not control what those servers log independently.
Your account gives you several direct routes to act on this policy without needing to contact support first. From within your signed-in account area, you can review the personal details we hold against your profile and update contact information where the fields allow it. If you believe a record is incorrect, you can flag it through a written support request and we will check the registered data on file. Requests to understand what data we hold, or to ask for its removal where applicable, should be submitted in writing through the contact route listed in the support section of this page. We aim to acknowledge written requests and route them to the correct internal team. Response times depend on the nature of the request and any legal obligation we have to retain certain records. Availability of specific rights may depend on local law and eligible regions. You do not need to close your account to raise a data question — queries and corrections can be handled while your membership remains active.
Open your signed-in account page and check the profile section. The fields shown there reflect the data currently registered to your account. If anything looks wrong, note the field name before contacting support.
Some fields can be updated directly in the account settings area. For fields that are locked — such as your registered wallet identifier for Rocket or Upay — submit a written correction request through the published support route.
Written queries about what we hold, how long we keep it, or whether a specific record exists can be submitted via the support contact route. Include your account reference so we can locate the correct file quickly.
If your request relates to legal rights under Bangladesh data rules, state that clearly in your message. We route those requests separately and handle them in line with applicable local obligations for eligible regions.
Three contact routes are available for privacy and data questions. Each route serves a different type of request — choose the one that matches your situation. We do not publish response time commitments here, as handling times vary by request type and any applicable legal review period.
The live chat widget on the 99awin site is the fastest route for general account and policy questions. Open the chat from any signed-in page and describe your query.
For written data requests — including correction, deletion and access queries — use the email address published in the site's contact section. Include your account reference and a clear description of what you are requesting.
The help section inside your signed-in account area covers common policy questions and links to the submission form for formal data requests. Check there before raising a separate support ticket.
We apply consistent internal controls to account data storage, session management and access logging. These are not marketing claims — they reflect operational choices you can verify by checking your account activity records and the cookie settings available in your browser or account preferences.
We use session cookies to keep your login active while you navigate the site. Persistent cookies are used for preference storage. You can review and clear cookie settings through your browser. Disabling cookies may affect how your account session behaves on mobile.
Account data is retained for as long as your membership is active and for a period after closure, as required by applicable local obligations. Transaction records linked to Rocket or Upay payments are kept for the period specified by financial record requirements in eligible regions.
Your account is accessible only through verified login credentials. If you notice login activity you do not recognise, use the account security section to review active sessions and submit a report through the live chat or email route immediately.
When this policy changes in a material way, we post a notice in the account notification area. Continuing to use the platform after a published update means you have had the opportunity to review the revised terms. You can request a copy of the current policy version through support.
These questions reflect what account holders commonly ask after reading this policy. If your question is not covered here, the support routes in the section above are the right place to submit it.
We collect the details you enter during account registration — name, contact information and wallet identifiers such as your Rocket or Upay number. We also log device and session data automatically when you sign in. No additional data is collected beyond what your account activity generates.
Yes. Open your signed-in account area and check the profile section for the data fields we hold. For a full record beyond what that screen shows, submit a written access request through the email route published in our contact section, along with your account reference.
We share data only where it is required to operate your account — for example, confirming a Rocket or Upay transaction with the payment provider. We do not sell account data. Game studios available in the lobby operate their own servers and are governed by separate data agreements.
Some fields can be updated directly in account settings. For locked fields — like a registered wallet number — submit a written correction request through live chat or email. Include your account reference and identify the specific field you need corrected.
Retention periods after account closure depend on applicable local obligations in eligible regions. Financial transaction records linked to Rocket or Upay may be kept longer than general profile data due to record-keeping requirements. You can ask for the specific period through a written request.
Material updates are posted in the account notification area before they take effect. You can review the current version at any time on this page or request a copy through support. Continued use of the platform after an update indicates you have had the opportunity to read the revised policy.